Privacy Policy

Your privacy is important to us. It is Pathfinder Diagnostic Solutions’s policy to respect your privacy regarding any information we may collect from you across our website, https://pathfinder.hodo.in/ and other sites we own and operate. At Pathfinder Diagnostic Solutions, accessible from https://pathfinder.hodo.in/, one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected and recorded by Pathfinder Diagnostic Solutions and how we use it. If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us. This Privacy Policy applies only to our online activities and is valid for visitors to our website with regards to the information that they shared and/or collected in Pathfinder Diagnostic Solutions. This policy is not applicable to any information collected offline or via channels other than this website.

Consent

By using our website, you hereby consent to our Privacy Policy and agree to its terms.

How we use your information

We use the information we collect in various ways, including to:

1. Provide, operate, and maintain our website
2. Improve, personalize, and expand our website
3. Understand and analyze how you use our website
4. Develop new products, services, features, and functionality
5. Communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the website, and for marketing and promotional purposes
6. Send you emails
7. Find and prevent fraud

We only ask for personal information when we truly need it to provide a service to you. We collect it by fair and lawful means, with your knowledge and consent. We also let you know why we’re collecting it and how it will be used.

We only retain collected information for as long as necessary to provide you with your requested service. What data we store, we’ll protect within commercially acceptable means to prevent loss and theft, as well as unauthorized access, disclosure, copying, use or modification.

We don’t share any personally identifying information publicly or with third-parties without your consent, except when required to by law.

Health and medical information

When you book an appointment and register on our Website, we collect multiple types of data, including your name, email address, phone number, gender, date of birth, and in some cases, your health insurance and medical history.

We use the above data to provide you with a user account and access to our Services. The main type of information we hold about you is health and medical information: information about your health, symptoms, treatments, consultations and sessions, medications and procedures. This includes details of your consultations with our doctors, and interactions with our digital services, including interactions with our chatbot. Your interactions with our digital services may be shared with our doctors in order to provide you with a better experience and for the purposes of providing you health care.

We get some of this information directly from you, when you register with us and when you use our healthcare services. If you are our patient, and if you have given consent for us to do so, we will send the consultation notes that we take during your use of our services, to your chosen healthcare provider - provided they have the technological and digital means to accept and store it. Any correspondence we receive from you is uploaded electronically to your electronic medical record.

We retain recordings of our consultations and interactions with you. This can include your use of our chatbot service, video and audio recordings or audio-only recordings. This is in order to provide you with an easy way to check your consultations where you wish to, so that we can ensure high quality care is provided to you, and, with your consent, to allow us to learn from them to improve our services. To monitor our service quality, we may retain records of when you contact our support teams via email, phone or chat. Recordings are held securely in accordance with our retention policy. You can access your visit details, including drug prescriptions, lab test prescriptions, clinical advice, chief complaints, medical advice, or any such remark from your doctor, through your profile.

We don’t share any health information publicly or with third-parties without your consent, except when required to by law.

Log Files

Pathfinder Diagnostic Solutions follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this and a part of hosting services' analytics. The information collected by log files include internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analyzing trends, administering the site, tracking users' movement on the website, and gathering demographic information.

Cookies and Web Beacons

Like any other website, Pathfinder Diagnostic Solutions uses 'cookies'. These cookies are used to store information including visitors' preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimize the users' experience by customizing our web page content based on visitors' browser type and/or other information.

For more general information on cookies, please read "What Are Cookies".
You can choose to disable cookies through your individual browser options. To know more detailed information about cookie management with specific web browsers, it can be found at the browsers' respective websites.

Linked Websites

Our website may link to external sites that are not operated by us. Please be aware that we have no control over the content and practices of these sites, and cannot accept responsibility or liability for their respective privacy policies.

You are free to refuse our request for your personal information, with the understanding that we may be unable to provide you with some of your desired services.

CCPA Privacy Rights (Do Not Sell My Personal Information)

Under the CCPA, among other rights, California consumers have the right to:

1. Request that a business that collects a consumer's personal data disclose the categories and specific pieces of personal data that a business has collected about consumers.
2. Request that a business delete any personal data about the consumer that a business has collected.
3. Request that a business that sells a consumer's personal data, not sell the consumer's personal data.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.

GDPR Data Protection Rights

We would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

1. The right to access – You have the right to request copies of your personal data. We may charge you a small fee for this service.
2. The right to rectification – You have the right to request that we correct any information you believe is inaccurate. You also have the right to request that we complete the information you believe is incomplete.
3. The right to erasure – You have the right to request that we erase your personal data, under certain conditions.
4. The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.
5. The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions.
6. The right to data portability – You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.

Children's Information

Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity.

Pathfinder Diagnostic Solutions does not knowingly collect any Personal Identifiable Information from children under the age of 13. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records.

Your continued use of our website will be regarded as acceptance of our practices around privacy and personal information. If you have any further questions about how we handle user data and personal information, feel free to contact us.

This policy is effective as of November 2, 2020